Help Center Specialists possess excellent customer service, communication, troubleshooting, multitasking, and technical skills. Responsibilities include maintaining a broad and continually evolving knowledge of technology (computer hardware and software, printers, networks, conference room and classroom multimedia equipment), policies, procedures, and end user education. Specialists have the maturity and reliability to provide user support accurately and consistently.
CBA ITS Specialties:
- Help Center Morale
Like most 16 year olds, Brittany was eager to start working and willing to take any job that came her way. She had no idea that her first job in Best Buy's Geek Squad would spark a true passion for computers and information technology. Since then, she has continued pursuing both of her passions by becoming a Music Education major here at UNL while also becoming a part of the CBA ITS team.
- Training, Documentation & Guide Development
- Limited Support Devices